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Configuring with 3CX: Patton SN4112 and SN4114
  • FXS gateways connect internal analog devices such as fax machines and phones, and register them as extensions / fax extensions to your 3CX. Those extensions can be addressed as normal phones however their functionality is limited due to the capabilities of the analog technology.

    Prepare the Patton FXS Gateway

    In order to identify your FXS gateway IP address follow our guide “How to Use the Patton Discovery Tool”. Once the device is detected, download and upgrade the firmware of your Patton FXS gateway. Note: All templates are designed to work with Patton SmartWare firmware and the device should run on the “latest 6.X firmware”. Trinity Firmware/Devices are currently NOT supported.

    To update the firmware:

    1. Open your web-browser to your FXS gateway IP address retrieved in the previous step.
    2. Login to your account (Default username: administrator, password: leave empty).
    3. Navigate to “Import/Export” → “Import Firmware” → and in “Download Firmware” choose your firmware .zip file downloaded and then press “Import”.
    4. After you have successfully uploaded and extracted the firmware press “Reload” to start applying the upgrade.
    5. It takes some minutes for the firmware upgrade to complete. Do not turn off the power until the update is complete.
    Navigate to “FXS/DECT” within the 3CX Management Console and select “Add FXS/DECT”:

    1. Select Brand: Patton
    2. Select model/device: Patton 2 Ports FXS GW or Patton 4 Ports FXS GW
    3. MAC Address: Enter the FXS device’s MAC address (underneath the device)
    4. Press “OK” to create the device.

    You need to define the device and line specific options:

    1. Gateway Hostname or IP: Enter your Patton FXS device’s IP address. (the IP address will be set to static in case DHCP is being used)
    2. Gateway SIP Port: Enter 5060
    3. Subnet Mask: Enter your Network Mask size (e.g. 255.255.255.0). (if network topologies requires routing informations such as default routes, see here how to add the default route to a Patton device).
    4. FAX Transmission Mode: In this section select how the Patton gateway should handle fax connections. In case your VoIP provider supports T38 or you have a Patton FXO or ISDN configured for T38 then set the codec to T38. However if you are running a VoIP Provider which does not support the T.38 protocol, select “Fax in Audio”. In T.38 mode the Patton FXS device will actively switch to the T.38 protocol once the call is established.
    5. Tone Set: Define in which country your are using this device. If the country is not listed request from your telco the used tone set of your line.

    Navigate to “Extension” tab in the “FXS/Dect” device to assign which extensions should be use from the device.

    Follow the above image in order to define which extensions will be using each port on the FXS gateway. In the example above, port 1 on the FXS Gateway will be mapped to extension 001, port 2 will be mapped to extension 002 and so on. Finalize the configuration by saving the config with “OK”.

    Note: If you plan on using fax machines on the FXS gateway, please create dedicated fax extensions in the “Fax Extension” menu (Refer to step 5 for information on how to do this).

    Reopen the just created FXS device and click on the “Provisioning URL”. A file will be downloaded to your PC which will be used in a few moments.

    1. Open your web browser and connect to your Patton FXS device.
    2. Log in (default username: administrator, no password is required (blank field))
    3. Navigate to the “Import Configuration” page (e.g. http://192.168.9.163/imp-cfg.html whereby the gateways IP address is 192.168.9.163).
    4. Upload the configuration file onto the Patton device by using the “Choose File” and “Import” button.
    5. In order for the configuration to be applied, reload the device. The mapped extension will now be visible in the “Phones” tab (except fax extensions, which will be shown in the “System Extension” tab).

    In case you are using fax machines connected to your FXS gateway, “Fax Extensions” must be used instead of using a regular extension. You can do so by:

    1. Go to the 3CX Management Console.
    2. Navigate to “FAX Extensions → +Add”.
    3. Define the “Fax Extension”, the “Fax Extension Authentication ID” and the “Fax Extension Authentication Password”.

Configuring with 3CX: Patton SN4940, SN4950, SN4960, SN4970, SN4980, SN4990
  • After you familiarize yourself with the basic concept of SIP Trunks proceed to add a PSTN gateway into the PBX. All templates are designed to work with Patton SmartWare firmware and the device should run on the “latest 6.X firmware”.

    In order to identify your FXS gateway IP address follow our guide “How to Use the Patton Discovery Tool”. Once the device is detected, download and upgrade the firmware of your Patton FXS gateway. Note: All templates are designed to work with Patton SmartWare firmware and the device should run on the “latest 6.X firmware”. Trinity Firmware/Devices are currently NOT supported.

    Navigate to “SIP Trunks” within the 3CX Management Console and select “Add Gateway”:

    1. Select Brand: Patton
    2. Select model/device: Patton ISDN E1 or Patton ISDN T1 (E1 lines are also known as PRI, S2M, T1 is commonly used in the USA)
    3. Number of Physical PSTN Ports on device: The amount of PRI ports the device has in total (not how many ports are going to be used).
    4. Main Trunk No: Define a number of your ISDN lines which should act as catch all destination. Commonly your most important number of all.
    5. Press “OK” to save the device.

    Now you need to define some device and line specific options:

    1. Registrar: Enter your Patton E1/T1 device’s IP address. (the IP address will be set to static in case DHCP is being used)
    2. Subnet Mask: Enter your Network Mask size.
    3. Tone Set: Define in which country your are using this device. If the country is not listed request from your telco the used tone set of your line.
    4. Number of SIM Calls: Define how many ISDN ports are going to be used. This might be equal to the amount of physical PSTN ports the device has or less.

    For each port been used enter the reflecting value below:

    For a T1 device

    • 1 Port enter 23 SIM Calls
    • 2 Ports enter 46 SIM Calls

    and so on

    For a E1 device

    • 1 Port enter 30 SIM Calls
    • 2 Ports enter 60 SIM Calls

    and so on

    Navigate to the “Options” tab and in the section “PSTN Gateway Options”. In this section define how calls should be placed to the PSTN network.

    1. Signalling Protocol: Options depend on the interface type. For E1 most commonly is DSS1 whereas for T1, NI2 is the default option.
    2. Overlap Dialing: This refers to whether or not any further digits are received by the gateway after the initial call is received. Setting this option to “YES” will ensure that all digits will be sent to the 3CX Phone System. This may cost some delaying in the incoming call.
    3. Hunting Mode: As all PRI ports will be placed in a hunt group, select how the Patton device should allocate the ports while placing outbound calls. Options are: “Normal” (always start from the first port, first channel) or opt to take a “Cyclical” approach (spreading the calls across all ports evenly in a round robin manner). Note: ports that are already in use will be skipped and the next available port will be used.

    By pressing the “Generate config file”, the 3CX Management Console will directly open the web interface of the Patton gateway on the “Import Configuration” page (e.g. http://192.168.9.45/imp-cfg.html). A configuration file is automatically downloaded which then needs to be saved and uploaded onto the Patton device by using the browse and import button.

    The device will reboot in order to apply the configuration. After this the “Port/Trunk” status on the Management Console should change from RED to GREEN.

     

    To create “Inbound Rules”, click here: Inbound Rules – Routing incoming calls.
    To create “Outbound Rules”, click here: Outbound Rules – Routing outgoing calls.

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